Striking a Balance Between Customer Service and Data Protection Through Social Engineering

Many companies use old-fashioned customer service to win and hold their market share. A business trying to attract new customers and to maintain its valued customers can make or break a lack of customer service today’s sensitive economy. Indeed, tradition has gone beyond creativity – customer service remains relevant. Organizations will struggle to combine consumer interest and protection to tackle the problems that lie ahead. So, how does effective customer service balance while preserving the organization’s assets?
The aim is a leading part of today’s business foundation to provide high-quality customer service. Many companies struggle to strike a balance between data security and operation. Is there questions like, how do I tell a customer no? Or when can an extra mile be used for a customer? Social Engineering is a unique way of assessing the strength and efficacy of current training, while ensuring the protection of sensitive data by the employees. Simply put, social engineering is a solid training programme to instruct workers not to distribute the keys to the Kingdom during relations with the customers.

Are we laughing in the presence of our assailant?
The hackers play empathy with trust, perceived competence and persuasiveness or the common action to draw upon the heart of our need to provide a high-quality service. This natural instinct will lead workers to follow up on the proposals of an intruder to support or avoid the suggestions. The bad guys understand every day IT, for example machine frustrations, programmes that don’t function correctly, etc. You use these everyday frustrations to access your data by representing your ability to provide customer support.
Knowing how effective social engineering is in criminal activity will serve as a catalyst to train and advise employees of your company on or not to respond to e-mail spoofing, a telephone call from someone attempting to persuade an employee to change a password, etc. Employees should realise that additional miles do not have a complete network access pass.

Then how do I balance services and checks?
Training in Social Engineering is a realistic method for balancing customer service with protection. Social engineering is an act that affects actions in order to obtain information from people (social security numbers, passwords) (your employees). This is usually achieved by different tactics and sometimes by non-technical means. This information is then used to access the data if it is effective. Social engineering tests offer a true test of the durability of an organisation, thus offering information required for enhancing future preparation, in attacking the human aspect of safety inspections.The results of the exercises in Social Engineering provide insights into the safety position of your organisation. These assessments not only provide your organisation, but increase your understanding that predators are posing as friendly providers and consumers. In this way, you can get a good view of the failure of training or your current needs and a tactical strategy to fix those fields.

Training 101: War Stories Relevance
It is useful to swap war stories in industry. This is the best way to make sure all the workers are aware of it. A good way to balance services and protection is to increase awareness among all employees to be ever vigilant as to who they share information.
Informative knowledge and what staff and management gain from the process are the most important advantages of the social engineering testing. A presentation and an open dialogue for those who are attacked can be an extremely useful learning experience; proper education is the best way to prevent such an assault.

Get additional benefits- Social Engineering is a solid factor in your penetration testing
If you regularly run a Penetration Test, use it with Social Engineering to make the best possible use of the test. This combination is the most important thing. The Penetration test identifies weaknesses in your computer systems (business firewalls, e-mail addresses, web servers, VPN accesses etc.) by trying to break into the network. Tech and social engineering penetration checks offer a summary of the security role of your organisation, and ultimately minimise your cumulative exposure.

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